Detailed rental conditions are available in the City Bike Office. The Customer, by signing the contract, confirms that he/she is familiar with the detailed rental conditions.'
Damages to City Bike's Property
- Customer is fully and unconditionally responsible for bicycles and other equipment rented from City Bike between the delivery by City Bike and collection by City Bike staff. In case of damage or theft, costumer is obliged to pay the value of equipment, according to City Bike prices.
- We book 100 EUR per bike on your credit card. As soon as we have our equipment back (bike, lock, bags, anything you rented from us) and everything is ok, we release the booking.
Parking your bikes overnight
- When parking bikes for longer time (including overnight) City Bike must be stored inside, in a securely locked room. Customers are obliged to lock the bikes when leaving them unattended so, that removal of bikes by others is impossible.
- City Bike offers for tour and rental bookings 100% refund if the cancellation is sent at least 14 days before the tour/rental starting.
- Self-guided tours: below 14 days cancellations are charged 20% of package price (advance payment will not be paid back). This sum contains our staff work and office costs.
- City tours on bicycle and prebooked bicycle rentals are charged 20% of total price if canceled less than 72 hours prior to start time. Before that deadline 100% refund.
- City tours on bicycle and prebooked bicycle rentals are charged 100% of total price if canceled less than 24 hours prior to start time.
- For special events service provider may change the cancellation policy and refund is not made for cancellations made less than 14 days before the rental starting (Ironman Otepää, Ironman Tallinn, Ironman Estonia, Tartu Rattaralli, Grand Fondo Estonia)
Cancellation policy for self-guided tour packages and special group tours
- City Bike offers for Self-guided tour bookings 100% refund if the cancellation is sent at least 14 days before the tour starting.
- Below 14 days made cancellations are charged 25% of package price (advance payment will not be paid back). This sum contains our staff work and office costs.